Tag: Customer Service Workspace
Microsoft Teams embedded chat | Part 2
In late October of 2021 I wrote an article about one of my favorite new features in Dynamics 365. Yes, you guessed it, I am talking about the Microsoft Teams integration with Dynamics 365. In particular, I am referring to the embedded chat within Dynamics 365. This functionality allows users to access Microsoft Teams chats directly from within Dynamics 365 and even allows users to link chats to Dynamics 365Read More
Customer Service Workspace Review
I was working in the new Customer Service Workspace app, which got added to my instance as part of the 2020 Release Wave 2 (keep in mind this app is still in preview). I wrote a small piece on this app as part of my article Dynamics 365 – 2020 Release Wave 2 | Part 3 which you can read here or if you prefer watching a video you canRead More
App Profile Manager
The App Profile Manager is something that is completely new, this feature was added in September. It gives system administrators another tool to add configurations to an app. The app profile has nothing to do with the data users are accessing through the app (as you know this is handled by security roles), but it is focused on giving people access (or preventing access) to certain items and functionality inRead More
