Tag: capacity planning

I’ve been spending quite a bit of time lately digging into Workforce Engagement Management, or WEM, in Dynamics 365 Contact Center, and I really feel that this part of D365 Contact Center hasn’t gotten enough attention! There are quite a few pieces to WEM, and while it can sound like a big, complicated topic at first, the basic idea behind WEM is actually pretty straightforward: how do we make sureRead More