Tag: 2026 Release
Posted by: Dian Taylor | on April 28, 2026
What is coming to Dynamics 365 Sales in 2026 Release Wave 1
I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dynamics 365 Sales. The release notes dropped last month, and I’ve been making my way through all the updates to understand what’s new, what’s improved, and what’s actually worth paying attention to. In this article, I’ll break down the key features coming toRead More
Posted in D365 Sales, Release Wave | Tags:2026 Release, D365, historical deal patterns, Multiple, next best action, opportunity acceleration, personalize opportunity research, quick campaigns, Sales, sales close agent, sales home, sales hub dialer, Sales Qualification Agent, Sales Research Agent, signal-based triggers, Wave 1 | Comments Off on What is coming to Dynamics 365 Sales in 2026 Release Wave 1
Posted by: Dian Taylor | on April 14, 2026
What is coming to Dynamics 365 Contact Center in 2026 Release Wave 1
Microsoft has officially dropped the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform and I had to jump right in! I’ve spent the last few weeks going through everything to really understand what’s coming in this release. As always, I’ll be creating a series of blogs and videos breaking it all down, highlighting the features you actually need to care about. In in my previous articleRead More
Posted in Contact Center, Release Wave | Tags:2026 Release, adherence, availability API, cancel transfer, Contact Center, Custom Voice, data masking, enhanced chat widget, multiple conversations, proactive engagement, Quality Evaluation Agent, sms channel, split recordings, voice consult, Wave 1 | Comments Off on What is coming to Dynamics 365 Contact Center in 2026 Release Wave 1


