Tag: Unified routing
Posted by: Dian Taylor | on February 13, 2024
2024 Wave 1 Release Notes: D365 Customer Service
As you all know, the release notes were published not too long ago. As I do every year, I have been writing several articles about the functionality that is part of the 2024 Wave 1 notes for Dynamics 365 CX! In the first article I wrote in this series, I discussed everything exciting and new that is coming for Dynamics 365 Sales, followed by an article about the new SKURead More
Posted in Customer Service Workspace, D365 Customer Service, Release Wave | Tags:2024 Release Wave 1, Configuration health, convert voicemail to case, Copilot filters, Customer Service, dialer, Enhanced attachment experience, New Features, Overflow, Prompts, Skills for agents, Unified routing, Updates | Comments Off on 2024 Wave 1 Release Notes: D365 Customer Service