Tag: Power Virtual Agent
Power Virtual Agents: Creating adaptive cards with PowerFX
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the first article I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). In the articleRead More
Power Virtual Agents: Creating basic cards with PowerFX
The last two articles I wrote were both about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). The customer can then pick anyRead More
Power Virtual Agents: Advanced authoring canvas preview
You might remember that back in May of this year, (during the Microsoft Build event) new capabilities coming to Power Virtual Agents were announced. I was able to get my hands on one of the environments to test it out and write an overview on the new features. If you haven’t read the article you can do that here. I also created an accompanying video which can be accessed fromRead More
Power Virtual Agents leveled up!
If you are attending the Microsoft Build event May 24th to May 26th 2022, then you might be aware of some of the new capabilities that are coming to Power Virtual Agents! Microsoft is leveling up the Power Virtual Agents application and taking it to new heights! There were several exiting announcements made regarding the new features and functionality of the application and in this article I will give youRead More
Using Power Automate conditions with Power Virtual Agents
In this article I am going to discuss a scenario where I need to pass data from Power Automate to Power Virtual Agents, but the data I’m passing will depend on the outcome of a condition. If you’re not familiar with conditions, conditions are statements that you can use in Power Automate. (Similar to check conditions in workflows). The condition will either be true or false, and therefore below theRead More
Check order status with Power Virtual Agent & Flow
I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about order statuses. The scenario here is that someone ordered something from your website, or maybe even in person and now they are looking to see what the status of the order is, how the order was shipped and maybe they even want to get a tracking number. I am notRead More
Pass customer data from pre-chat survey to Power Virtual Agent
PLEASE NOTE IF YOU HAVE UPGRADED TO COPILOT STUDIO, THE SOLUTION IN THIS ARTICLE IS IS NO LONGER WORKING! PLEASE READ MY NEW ARTICLE ON HOW THIS WORKS IN COPILOT STUDIO! If you are familiar with Power Virtual Agent and Omnichannel, you are probably aware that when these applications are integrated, we can create one or more pre-chat survey questions that will show in the chat when a customer engagesRead More
Using Power Virtual Agent in Dynamics 365 Sales
How great would it be if Dynamics 365 users would have access to a chat bot directly from a form in Dynamics 365? Think about a sales person that is working on an opportunity in Dynamics 365, and he or she has some questions that he/she wants answered while working on the opportunity, without having to navigate all over Dynamics 365? How great would it be if we could loadRead More
Power Virtual Agent Introduction
In this post I am going to do a high level overview of Microsoft’s Power Virtual Agent application. As you probably already know, Power Virtual Agent is Microsoft’s version of a no-code to low-code chat bot. The great thing about this application is that it makes is really easy for anyone to create a chat bot without having to work with a developer. Lets take a look at the componentsRead More
