Tag: New Features
Power Virtual Agents: Creating adaptive cards with PowerFX
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the first article I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). In the articleRead More
Dynamics 365: 2022 Release notes for wave 2 are here!
Earlier today Microsoft published the release notes for the 2022 Release wave 2! I always tell people to keep in mind that this is a living document, meaning that these updates are not set in stone. Microsoft is continuously updating the release notes by changing, adding and even removing functionality from the plan. This is also one of the reasons I will not post any preview or GA dates here.Read More
Dynamics 365 and Microsoft Power Platform release planner(preview)
Normally my articles are about features in Dynamics 365 or the power platform, but this time I made an exception because I wanted to tell you about the Dynamics 365 and Microsoft Power Platform release planner that is currently in preview, or BETA as it shows on the website. I read about the release planner last week and honestly I haven’t seen a lot of articles, tweets or videos aboutRead More
Power Virtual Agents leveled up!
If you are attending the Microsoft Build event May 24th to May 26th 2022, then you might be aware of some of the new capabilities that are coming to Power Virtual Agents! Microsoft is leveling up the Power Virtual Agents application and taking it to new heights! There were several exiting announcements made regarding the new features and functionality of the application and in this article I will give youRead More
Interact with Dynamics 365 records in Teams Chat(Preview)
I feel like I’ve been repeating myself, since this is yet another article where I talk about additional functionality in the Microsoft Teams and Dynamics 365 integration. As a recap, previously I wrote two articles on the embedded Teams chat in Dynamics 365 which allows users to access Microsoft Teams chat from the Dynamics 365 application (if you haven’t read the articles yet you can do so here and here),Read More
2022 Release Wave 1 | Part 3: D365 Customer & Field Service
This is my third article on what’s new in 2022 Release Wave 1. In this article I discussing some of the most important features that are mentioned in the release notes for Dynamics 365 Customer Service and Field Service and what they mean for end-users and administrators. I was able to install the early access features on 1/31 in my sandbox so I could test some of these new featuresRead More
2021 Release Wave 2 | Part 4: D365 Sales
It’s September and that means that we have the ability to install the early release features of 2021 Release Wave 2 in a sandbox environment for testing! For the folks who are not familiar with Microsoft’s release cadence, Microsoft Power Platform and Customer Engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Project Operations, etc.) deliver two major releases per year which occurRead More
2021 Release Wave 2 | Part 2: Customer Service
We have arrived in August and that means that now have the ability to install the early release features of 2021 Release Wave 2 in a sandbox environment for testing! For the folks who are not familiar with Microsoft’s release cadence, Microsoft Power Platform and Customer Engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Project Operations, etc.) deliver two major releases perRead More
2021 Release Wave 1: D365 Field Service Inspections
Previously I wrote a series of articles on the new features in 2021 Release Wave 1. The first article I wrote was about the updates and new features in Dynamics 365 Sales, part 2 was about what’s new in Dynamics 365 Customer Service and part 3 of the series was about Dynamics 365 Field Service. I also wrote a separate article on the new Technician Locator in Dynamics 365 FieldRead More
Dynamics 365 & LinkedIn Sales Navigator New Features 2021
It’s been a while since I wrote a post on this, but there are some new features with LinkedIn Sales Navigator and Dynamics 365 Sales that are coming, or have already been pushed to your environments. In this article I am not going to cover all the new features in LinkedIn Sales Navigator, I am focusing on the changes related to the integration with Dynamics 365 Sales. Even if thereRead More
