Tag: New
Posted by: Dian Taylor | on April 23, 2024
Improved email attachment experience in D365 Customer Service
Here is another set of features that kind of snuck into Dynamics 365 Customer Service without anyone noticing! At least I didn’t notice until I opened an email message in Dynamics 365 Customer Service and saw some different options available for me! I (or any other admin) didn’t need to enable anything, these features just showed up out of the blue! It’s hard to pinpoint which release wave these featuresRead More
Posted in Configuration, D365 Customer Service, Release Wave | Tags:attachment, attachments, copy, drag and drop, Dynamics 365, Email, experience, New | Comments Off on Improved email attachment experience in D365 Customer Service
Posted by: Dian Taylor | on January 10, 2023
Modernized Case Grids
You might not have noticed due to the holidays last month, but another 2022 Wave 2 feature that is part of Dynamics 365 Customer Service went into general availability in December! A nice little holiday present from Microsoft! This feature gives customer service agents and managers access to relevant information regarding cases. I am sure you’re familiar with the ‘regular’ case grid, which is a list of case records, configurableRead More
Posted by: Dian Taylor | on December 27, 2022
Power Virtual Agents: Question Options Deep Dive
Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any time I had availability I was working in Power Virtual Agents trying to uncover as many secrets as I could! If you a frequent visitor of my website, you might have noticed that the last 3 articles were all about the new experience in PVA andRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:2022 Release Wave 2, Advanced, Authoring, Canvas, Features, New, Power Virtual Agents, PowerFX, Preview, PVA, Question | Comments Off on Power Virtual Agents: Question Options Deep Dive
Posted by: Dian Taylor | on December 20, 2022
Power Virtual Agents: Creating adaptive cards with PowerFX
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the first article I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). In the articleRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:Adaptive Card, Adaptive Cards, advanced authoring, Dynamic Data, Feature, New, New Features, Power Virtual Agent, Power Virtual Agents, PowerFX, variable array, Variables | Comments Off on Power Virtual Agents: Creating adaptive cards with PowerFX
Posted by: Dian Taylor | on December 6, 2022
Power Virtual Agents: Creating basic cards with PowerFX
The last two articles I wrote were both about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). The customer can then pick anyRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:Advanced, advanced authoring, Basic Card, Create card, Feature, New, Power Virtual Agent, Power Virtual Agents, PowerFX, Variable, variable array, Variables | Comments Off on Power Virtual Agents: Creating basic cards with PowerFX
Posted by: Dian Taylor | on November 15, 2022
Power Virtual Agents: Advanced authoring canvas preview
You might remember that back in May of this year, (during the Microsoft Build event) new capabilities coming to Power Virtual Agents were announced. I was able to get my hands on one of the environments to test it out and write an overview on the new features. If you haven’t read the article you can do that here. I also created an accompanying video which can be accessed fromRead More