Tag: autonomous agent
A Deep Dive into the Case Management Agent (preview) in D365 Customer Service
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. (If you haven’t had a chance to check it out yet, you can read the full article here.) In that article, I provided a high-level overview of the three new agents Microsoft announced: the Customer Knowledge ManagementRead More
2025 Wave 1: Dynamics 365 Sales
It is that exciting time of year again! Last week, Microsoft released the plans for 2025 Wave 1 for Dynamics 365 business applications and the Power Platform. Since the announcement, I’ve been diving into the release notes to get a good understanding of all the new features and enhancements. As I do with every release wave, I am planning to write a series of articles accompanied by videos, to shareRead More
