Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I couldn’t wait to dive in! Over the past few days I’ve been digging through the details to get a better understanding of what’s coming as part of this wave. Just like with every release wave, I’ll be putting together a series of articles and videos to walkRead More
Posted in Customer Service Workspace, D365 Customer Service, Release Wave | Tags:2026, Case Management Agent, cocntrol evalluation volume sampling, critical questions, Customer Service, Dynamics 365, Enable enhanced screen recording controls, Generate AI-driven dynamic forecasts, record screen, Release Notes, Release Wave, Simulate case-resolution flows before production, Use shadow mode for Case Management Agent predictions, validate knowledge and process adherence, Validate knowledge and process adherence with evaluations, View customer sentiment indicators on a case, Wave 1 | No Comments »
