Tag: 2025 Release wave 1
Custom Copilot Record Summaries in D365 Customer Service
A few weeks ago I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t had a chance to read the article yet, then you can do so here. If you’re unsure about what a Copilot Summary is, let me clarify: In Dynamics 365, Copilot generates record summaries that highlight key information about specific records (rows). These summaries allow usersRead More
2025 Wave 1: D365 Customer Service and Contact Center
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applications and the Power Platform. Since then, I’ve been digging through the documentation to get a grasp of all the new features and enhancements. Like I do with every release wave, I am creating a series of articles and videos, to share insights on what’s coming asRead More
2025 Wave 1: Dynamics 365 Sales
It is that exciting time of year again! Last week, Microsoft released the plans for 2025 Wave 1 for Dynamics 365 business applications and the Power Platform. Since the announcement, I’ve been diving into the release notes to get a good understanding of all the new features and enhancements. As I do with every release wave, I am planning to write a series of articles accompanied by videos, to shareRead More
