Category: Release Wave
2023 Release Wave 1: D365 Sales Release Notes | Part 1
It’s that time of year again! On January 25, 2023 the release notes for 2023 Release Wave 1 were published! I dove into the documentation and decided to do read through of all the features to (hopefully) give you a better understanding of what’s coming in this wave. Please note that these notes are a constant work in progress, meaning that some of these features might be removed at someRead More
Modernized Case Grids
You might not have noticed due to the holidays last month, but another 2022 Wave 2 feature that is part of Dynamics 365 Customer Service went into general availability in December! A nice little holiday present from Microsoft! This feature gives customer service agents and managers access to relevant information regarding cases. I am sure you’re familiar with the ‘regular’ case grid, which is a list of case records, configurableRead More
Power Virtual Agents: Question Options Deep Dive
Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any time I had availability I was working in Power Virtual Agents trying to uncover as many secrets as I could! If you a frequent visitor of my website, you might have noticed that the last 3 articles were all about the new experience in PVA andRead More
Power Virtual Agents: Creating adaptive cards with PowerFX
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the first article I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). In the articleRead More
Power Virtual Agents: Creating basic cards with PowerFX
The last two articles I wrote were both about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). The customer can then pick anyRead More
Power Automate: Get list of values for Power Virtual Agents’ List Variable
My last article was about some of the new preview features in Power Virtual that we can try out today. One of these features is the ability to bring in dynamics options from Dataverse and store these in a list variable in Power Virtual Agent to show as options when the bot asks a question. Let me explain what I mean by that. Previously when we asked a question inRead More
Power Virtual Agents: Advanced authoring canvas preview
You might remember that back in May of this year, (during the Microsoft Build event) new capabilities coming to Power Virtual Agents were announced. I was able to get my hands on one of the environments to test it out and write an overview on the new features. If you haven’t read the article you can do that here. I also created an accompanying video which can be accessed fromRead More
2022 Release Wave 2: Timeline Maker Enhancements
There are a few updates to the maker experience when it comes to configuring the timeline on a form as part of 2022 release wave 2. I think it’s important to not only understand some of the added capabilities here, but also to learn how to configure these timeline options, so I decided to write an article about this. I will not only explain the functionality and how the experienceRead More
Generic updates in 2022 Release Wave 2
I wanted to take a minute to write an article about some of the more generic updates in the Dynamics 365 applications. For example, I noticed there are some additional changes to the forms in Dynamics 365 model driven apps that were not really mentioned in any of the release notes, so I figured I would write about that as well. Once you install the early access features for 2022Read More
Customize Work List Cards in 2022 Wave 2!
The feature that I am going to discuss in this article is part of the early release features of the upcoming release wave! When I wrote my article on the release notes for 2022 Release Wave 2, I didn’t have access to any of the early release features, which is why I am writing this article now that I do have access. I installed the early release features for DynamicsRead More
