About Me

Hi, my name is Dian Taylor. I was born and raised in the Netherlands and I moved to the United States in early 2004. I am a Microsoft Dynamics 365 (aka CRM) Presales Engineer at RSM. I have worked with Microsoft D365 Customer Engagement (formally known as Dynamics CRM) since 2011 and I am the proud recipient of the Microsoft Business Applications MVP Award.

I started working with CRM as a Presales and Implementation Consultant and I loved every minute of it! After heading up CRM practices at two different companies, I joined RSM as a Presales Engineer in early 2016. I work with all of the D365-CE modules: Sales, Customer Service, Marketing, Field Service, Project Service Automation. I also like to work with the Portal Connector (ISV portal), Virtual Power Agents and Power Automate.

Besides working as a Pre-Sales Engineer for RSM, I also enjoy speaking at conferences. Check out my Speaking Events page to see where I’ll be presenting next and maybe I’ll see you there!