Category: Release Wave
2021 Release Wave 2 | Part 2: Customer Service
We have arrived in August and that means that now have the ability to install the early release features of 2021 Release Wave 2 in a sandbox environment for testing! For the folks who are not familiar with Microsoft’s release cadence, Microsoft Power Platform and Customer Engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Project Operations, etc.) deliver two major releases perRead More
2021 Release Wave 2 | Part 1: Generic Updates
It’s August can that means the Microsoft Holidays are here because we now have the ability to install the early release features of 2021 Release Wave 2 in a sandbox environment for testing! I call this time of year ‘the Microsoft Holidays’ because I always feel like a little kid that gets to unwrap her presents during the holidays! For the folks who are not familiar with Microsoft’s release cadence,Read More
Deal Manager Workspace(preview)
I was lucky to have access to the deal manager workspace private preview a couple of months ago, but since July 2021 this feature, which is part of 2021 Release Wave 1, is in public preview and started to roll out across all the regions! (If you want to see if this is enabled for your region you can check that here, you’re looking for build 9.0.21072, which is comingRead More
Automatic Lead Assignment
I keep coming across more features that are getting enabled as part of 2021 Release Wave 1 and each time another feature is added I feel like I received another birthday present! Microsoft is not sitting still and new features are being added almost constantly! I think this feature is going to be a game changer for a lot of sales organizations. Keep in mind this feature is currently inRead More
D365 Field Service: Customer Self Scheduling
In this article I will be discussing the self scheduling feature for Dynamics 365 Field Service. This feature will allow customers to schedule service from the Field Service Power Apps portal. As you probably already guessed, yes this is another feature that is part of 2021 Release Wave 1. This feature was not available for early access, but it is currently in public preview so you can take a lookRead More
D365 Customer Service: Configure Knowledge Search Filters & Default Authoring Language
These are another couple of the new features of the 2021 Release Wave 1 that finally became available in my region around April 23rd! As you might know, before this update administrators were not able to configure filters for knowledge base articles, which makes it tricky if you have added your own custom fields to the knowledge article table. (For example I added fields to the case table and knowledgeRead More
2021 Release Wave 1: D365 Field Service Inspections
Previously I wrote a series of articles on the new features in 2021 Release Wave 1. The first article I wrote was about the updates and new features in Dynamics 365 Sales, part 2 was about what’s new in Dynamics 365 Customer Service and part 3 of the series was about Dynamics 365 Field Service. I also wrote a separate article on the new Technician Locator in Dynamics 365 FieldRead More
D365 Field Service: Technician Locator
This is another feature of 2021 release wave 1 which is currently in preview. There is a little bit of setup for this one so instead of adding this to my previous article 2021 Release Wave 1 | Part 3, I wanted to write a separate article to go over the setup and talk about how it works in the application. The technician locator allows Field Service organizations to sendRead More
Dynamics 365 – 2021 Release Wave 1 | Part 3
It’s that time of year again! Starting February 3rd we are able to get early access to some of the new features and updates in Dynamics 365 and the Power Platform! I am writing a series of articles on what is new and what is coming in this release. Previously I wrote an article on generic features and updates for Dynamics 365 Sales which you can read here, and anRead More
Dynamics 365 – 2021 Release Wave 1 | Part 2
It’s that time of year again! Starting February 3rd we are able to get early access to some of the new features and updates in Dynamics 365 and the Power Platform! I am writing a series of articles on what is new and what is coming in this release. Last week’s article was about generic features and updates for Dynamics 365 Sales which you can read here. In this articleRead More
