Tag: Chat

 

Posted by: | on October 4, 2022

Enable AI generated conversation summary(preview)

In this article I am going to discuss a feature that is currently in preview. I had a little trouble finding out how this works, which is why I decided to write this article about it. This feature is part of the collaboration between Dynamics 365 Customer Service and Microsoft Teams which utilizes an AI model that uses natural language to summarize a transcript of an active chat conversation fromRead More

Posted in Customer Service Workspace, D365 Customer Service, Microsoft Teams | Tags:, , , , , , , , , , | Comments Off on Enable AI generated conversation summary(preview)

Posted by: | on October 26, 2021

Microsoft Teams embedded chat

Finally it’s here: Microsoft Teams embedded chat in Dynamics 365. I have waited a long time for this functionality to become available as I am sure many of you have as well! Today this feature is in preview as part of 2021 release wave 2. This might not be available in your environment when this article comes out, but that just means you will have to wait just a littleRead More

Posted in Configuration, D365 Customer Service, D365 Field Service, D365 Sales, Microsoft Teams, Release Wave | Tags:, , , , , , , | 2 Comments »