Category: Configuration
Modern Advanced Find in D365
As most of you are probably aware of by now, as part of 2022 Release Wave 1 Microsoft is replacing the legacy advanced find feature with a brand new upgraded version. This is very big news, since we’ve had the legacy advance find for a long time and it’s never really been upgraded! One of the questions that I heard from the community kept coming up as people heard aboutRead More
2022 Release Wave 1 | Part 3: D365 Customer & Field Service
This is my third article on what’s new in 2022 Release Wave 1. In this article I discussing some of the most important features that are mentioned in the release notes for Dynamics 365 Customer Service and Field Service and what they mean for end-users and administrators. I was able to install the early access features on 1/31 in my sandbox so I could test some of these new featuresRead More
Digital Selling Capabilities in Dynamics 365 Sales Enterprise
A few days ago I noticed a new item on the sitemap in Dynamics 365 Sales when I navigate to the App Settings area in Dynamics 365 Sales Hub. The sitemap item is called ‘Digital Selling’ and takes you to a setup page where you can configure several items related to digital selling. After doing some digging and after reading the 2022 release notes for Dynamics 365 I learned everythingRead More
Resurfacing the Jump Bar in Dynamics 365
There are a lot of new features and functionality that come with each new release of Dynamics 365, but sometimes Microsoft doesn’t just add new features, sometimes they remove functionality that has been part of the application for a long (or not so long) time. They might feel that folks don’t use any of those things anymore, or they might attempt to ‘clean up’ the application or give users moreRead More
Resource not showing in scheduling assistant while available?!
Last week I had an issue in my Dynamics 365 Field Service environment. The problem I was having was that my resource record didn’t show as an option to schedule onsite work to, while using the schedule assistant in the schedule board. I thought this was very strange, since there were no bookings or other appointments scheduled for this resource. In fact, their schedule was completely clear! After a lotRead More
Microsoft Teams embedded chat | Part 2
In late October of 2021 I wrote an article about one of my favorite new features in Dynamics 365. Yes, you guessed it, I am talking about the Microsoft Teams integration with Dynamics 365. In particular, I am referring to the embedded chat within Dynamics 365. This functionality allows users to access Microsoft Teams chats directly from within Dynamics 365 and even allows users to link chats to Dynamics 365Read More
Command Bar designer for model-driven apps(preview)
Most of you who have needed to customize buttons in the command bar in Dynamics 365 found out that this is not something that we can do by using any of the configuration tools that come with Dynamics 365. I’ve been pulling my hair out on many occasions until I found the ribbon workbench created by Scott Durow (one of the nicest people I have ever met!) which is partRead More
Ad-hoc Power Bi reporting in Dynamics 365 (preview)
In this article I am going to discuss yet another preview feature! I have to say I am super excited about this one because this feature allows users to pull up an ad-hoc Power BI report, without having to actually build a power bi report! HUH? I know that sounds strange right? How can you visualize data in Power Bi without building a report? We are all familiar with showingRead More
Collaboration in model-driven apps
It’s time for another article on a preview feature! I am very excited about this one because this feature brings functionality that we are already familiar with from other Microsoft applications to model-driven PowerApps! This means we can take advantage of this in Dynamics 365 as well! Awesome! Great! So what is it!!!? I’m sure you might have worked in a document in Microsoft 365, maybe an excel sheet orRead More
Customizing the booking calendar in the Field Service mobile app
I wrote several articles about the new features for Dynamics 365 that were part of 2021 release wave 2, but in some instances wasn’t able to go into details because some of the functionality wasn’t available yet at the time I wrote those articles. In today I am going to discuss a specific feature for Dynamics 365 Field Service. Previously we weren’t able to add any custom fields to theRead More
