Author: Dian Taylor
Dian Taylor is a Microsoft Dynamics 365 (CRM) Presales Engineer - Director at RSM. She is a seasoned pre-sales consultant specializing in Microsoft Dynamics 365 (CRM) since 2011. In the past Dian has been involved in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors. D365-CE modules: Sales, Custer Service, Marketing, Field Service, Project Service Automation.
Posted by: Dian Taylor | on January 17, 2023
In todays article I am going to explain a specific requirement and show you how we can use power automate to satisfy this particular requirement. A few months ago I had to demonstrate a scenario where sales people needed to get a reminder for outstanding quotes they needed to follow up on. The sales people would create quotes on a daily bases, but not all quotes would be completed ‘allRead More
Posted in D365 Sales, Power Automate | Tags:Automated email, Clickable Link, Create html table, Dataverse, Dynamics 365, Expressions, Flow, format data by examples, get current time, Get future time, hyperlink, power automate, Report automation, Reports, Schedule report | Comments Off on Schedule weekly email with quote details and hyperlink | Part 1
Posted by: Dian Taylor | on January 10, 2023
You might not have noticed due to the holidays last month, but another 2022 Wave 2 feature that is part of Dynamics 365 Customer Service went into general availability in December! A nice little holiday present from Microsoft! This feature gives customer service agents and managers access to relevant information regarding cases. I am sure you’re familiar with the ‘regular’ case grid, which is a list of case records, configurableRead More
Posted in Configuration, Customer Service Workspace, D365 Customer Service, Release Wave | Tags:2022 Release Wave 2, Case grid, Case grids, Cases, Enhanced case grid, Grid control, Modernized, New, Powerapps grid | 4 Comments »
Posted by: Dian Taylor | on December 27, 2022
Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any time I had availability I was working in Power Virtual Agents trying to uncover as many secrets as I could! If you a frequent visitor of my website, you might have noticed that the last 3 articles were all about the new experience in PVA andRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:2022 Release Wave 2, Advanced, Authoring, Canvas, Features, New, Power Virtual Agents, PowerFX, Preview, PVA, Question | Comments Off on Power Virtual Agents: Question Options Deep Dive
Posted by: Dian Taylor | on December 20, 2022
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the first article I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). In the articleRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:Adaptive Card, Adaptive Cards, advanced authoring, Dynamic Data, Feature, New, New Features, Power Virtual Agent, Power Virtual Agents, PowerFX, variable array, Variables | Comments Off on Power Virtual Agents: Creating adaptive cards with PowerFX
Posted by: Dian Taylor | on December 6, 2022
The last two articles I wrote were both about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. I showed you an example of how we could query data from Dynamics 365 customer service and feed those rows back into Power Virtual Agents so that we can use these values with a question (You can access that article here). The customer can then pick anyRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), PowerFX, Release Wave | Tags:Advanced, advanced authoring, Basic Card, Create card, Feature, New, Power Virtual Agent, Power Virtual Agents, PowerFX, Variable, variable array, Variables | Comments Off on Power Virtual Agents: Creating basic cards with PowerFX
Posted by: Dian Taylor | on November 29, 2022
My last article was about some of the new preview features in Power Virtual that we can try out today. One of these features is the ability to bring in dynamics options from Dataverse and store these in a list variable in Power Virtual Agent to show as options when the bot asks a question. Let me explain what I mean by that. Previously when we asked a question inRead More
Posted by: Dian Taylor | on November 15, 2022
You might remember that back in May of this year, (during the Microsoft Build event) new capabilities coming to Power Virtual Agents were announced. I was able to get my hands on one of the environments to test it out and write an overview on the new features. If you haven’t read the article you can do that here. I also created an accompanying video which can be accessed fromRead More
Posted in Configuration, Copilot Studio (previously Power Virtual Agents), Power Automate, PowerFX, Release Wave | Tags:List Variable, New, Power Automate Flow, Power Virtual Agent, PowerFX, Preview, Set variable value | One Comment»
Posted by: Dian Taylor | on November 8, 2022
Last week I wrote part 1 of my series on the product forecasting capabilities in Dynamics 365 Sales, and if you haven’t read that article yet, you can do that here. Since the article became a bit long I decided to split it up into two different parts. In part 1 I started talking about the configuration of a forecast, so I am picking up where I left off inRead More
Posted by: Dian Taylor | on November 1, 2022
If your organization has implemented Dynamics 365 Sales, then you are probably familiar with the forecasting feature that is included in the product. Usually forecasts show data from an org chart or sales rep perspective, meaning you’ll see all the different dollar amounts by forecast bucket by the sales rep that owns the related opportunities in a forecast record. This is called an org chart forecast and is probably whatRead More
Posted by: Dian Taylor | on October 25, 2022
Today I am writing an article about yet another preview feature that you can try out in your sandbox environment today. This feature went into public preview this month (October 2022) and if you don’t see the option in your environment yet, you just need to wait a little longer until it reaches your region. Before showing you what this does, let’s first talk about what exactly it is! SoRead More